Camera footage and case evidence belong to our client — the property owner or business we're monitoring or reviewing footage for. We hold it on their behalf; we don't own it and we don't have blanket authority to hand it out. That's true whether it's live monitoring footage or a CrimeSave case built from a client's own recordings.
Every evidence release we do already carries this exact acknowledgment, printed on the release form itself: "I confirm receipt of the items listed above. I understand this material was exported without alteration from the client's recording system, that CrimeSave and VigilantEye Monitoring make no determination of fault or identity, and that further distribution is my responsibility and requires the client's authorization." Everything on this page follows from that one line.
In every case, whatever we do provide comes with a documented chain of custody — a cryptographic hash of the original file, a full audit trail of who accessed or exported it and when, and a signed release record. See Trust & Transparency.
Phone routing changes occasionally — if Option 4 → 3 doesn't reach the operations center, ask the person who answers to transfer you, or use the email above.
Every CrimeSave case exists because someone wanted a record of what happened. When a client authorizes it, or when the law requires it, we move fast — full chain of custody, no alteration, no runaround. The boundary above exists to protect the client's rights, not to slow down a legitimate investigation.