Every unit is bench-tested before it's listed and graded on condition, not just age. Nothing pulled off a working system we're servicing gets sold out from under a client — everything here came from a trade-in, a donation, or new-old stock.
Inventory turns over as trade-ins and donations come in. Don't see what you need? Call or email — we often have gear that isn't listed yet.
No promises on price until we've seen photos or the system in person. Larger systems usually mean an in-person look before we finalize anything.
Working is best. If it powers on, records, and outputs video, we can usually make an offer. Partially-working systems sometimes still have value for parts — send photos and we'll tell you honestly.
Sometimes, for parts credit toward a trade-in. If it's not worth anything to us, we'll still take it off your hands as a free removal in most cases.
No. VigilantEye Monitoring LLC is a for-profit company, not a registered charity, so donated equipment isn't a tax-deductible charitable contribution. We'll still take it and put it somewhere useful.
Based on brand, age, and condition, same as a cash sale — then applied as a credit against your install quote or monitoring invoice instead of paid out.
Generally yes, especially common analog and IP brands. Send the details and we'll let you know.
Removal and pickup are in-house across Central Florida, with a partner network beyond it — ask and we'll tell you what's possible at your location. Buying or selling by mail isn't limited by location.
No separate company, no separate phone tree. If you'd rather talk it through than fill out a form, call Operations directly.