VigilantEye MONITORING
Legal

SMS Terms & Conditions

Effective 16 August 2026

These terms describe VigilantEye Monitoring LLC's ("VigilantEye Monitoring," "we," "us") SMS/text-messaging program — who operates it, what messages you may receive, how often, and how to stop them. They apply anywhere on this site or in a service agreement where you provide a mobile number and opt in to receive texts from us. This document works alongside, and does not replace, our Privacy Policy.

1. Who operates this program

VigilantEye Monitoring LLC, Orlando, FL 32809, operates this SMS program from its own business numbers — 407-544-6344 (operations) and 1-855-493-0911 (CrimeSave hotline) — using Dialpad as our messaging provider. No other company sends text messages on VigilantEye Monitoring's behalf.

2. How you opt in

You opt in by checking the SMS consent box next to a phone number field on one of our webforms — including our booking form and contact form — or by providing a mobile number on a signed service agreement, or by calling 407-544-6344 and giving us a callback number. Consent is not a condition of purchasing any service. We never purchase, rent, or otherwise acquire phone numbers from a third-party list — every number in our system was given to us directly by the person it belongs to.

3. Types of messages you may receive
  • Appointment confirmations and reminders for a booked visit or service call
  • Monitoring or service alerts about your site
  • Billing and account notices
  • Replies to a report, service request, or enquiry you submitted to us

This program is transactional and account-related — we do not run SMS marketing or promotional blast campaigns.

Message frequency varies based on your account activity — typically a handful of messages around a booking or an active case, not a recurring campaign.

Message and data rates may apply, based on your mobile carrier and plan.

To opt out, reply STOP to any text from us at any time — you'll get one final confirmation text and receive no further messages. Reply START to resume.

For help, reply HELP to any text, call us at 407-544-6344, or email info@vigilanteyemonitoring.com.

4. Carriers

Supported carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text or data plan, contact your wireless provider.

5. No sharing for marketing

No mobile information — including your phone number, opt-in status, or consent — is shared with any third party or affiliate for their own marketing or promotional purposes. This applies to all consent obtained through this SMS program. See Section 6 of our Privacy Policy for the full detail on how we collect, use, and protect your information.

6. Support & contact

VigilantEye Monitoring LLC — Orlando, FL 32809
407-544-6344 (operations) · 1-855-493-0911 (CrimeSave) · info@vigilanteyemonitoring.com

7. Changes to these terms

We may update these terms as our SMS program or legal obligations change. We'll update the "Effective" date above and post material changes on this page.