Site monitoring data. Video, images, and — at sites where it's part of the service — license plate reads and access-control events, captured by cameras and sensors at monitored properties.
Environmental & industrial sensor data. At sites where it's part of the service, readings and alerts from temperature, water/flood, humidity, power-loss, vibration, tank-level, and similar non-video sensors.
Case and incident data. Records our operators create when reviewing an event: timestamps, what was observed, actions taken (a talk-down, a call to police, a case opened), and any evidence attached to that case.
Account and contact information. Name, company, email, mailing address, and phone number, provided when you become a client, submit a report, request service, book a visit, or contact us.
Payment information. Billing is processed by Stripe, our payment processor. We do not receive or store your full card number — see Section 7.
Communications. Records of calls, emails, and text messages between you and VigilantEye Monitoring, including support requests and service notifications.
Website usage & cookies. We use Google Analytics on our public marketing pages to understand aggregate traffic (like which pages are visited and roughly how many people visit) — it sets cookies and collects data such as IP address, browser, and device type. This runs only on our public site, never inside the client portal, ops tools, or anywhere monitoring/case data lives. We do not use third-party advertising trackers, and we do not sell or share this data for ad targeting.
We do not use your monitoring data to build advertising profiles, and we do not sell it.
Where a site uses license plate reading or recognition, it runs against watchlists the property owner defines — for that property, not a shared regional or national lookup network. A plate read is only reviewed by a person when it matches a defined watchlist entry or is part of an active case; it isn't used to build a movement history on people who haven't triggered a match.
Plate and recognition data is retained on the schedule set in your service agreement (typically 30 days for unmatched reads) and then purged automatically, except where it's part of an active case file.
We share information only in these circumstances:
We do not sell personal information or monitoring data, and we do not share it with data brokers or advertisers. Text messaging opt-in data and consent are never shared with any third party — see Section 6.
Video and plate/recognition data is retained on the schedule in your service agreement, then deleted, except where it's attached to an open case, a legal hold, or a documented request from you or law enforcement. Case files, once opened, are kept as a business record for at least seven years after the case closes, and longer where a legal hold applies. Account and billing records are kept as long as needed for tax, accounting, and legal purposes.
We use Dialpad to send and receive text messages for VigilantEye Monitoring's own business numbers — 407-544-6344 (operations) and 1-855-493-0911 (CrimeSave). If you provide your mobile phone number to us, you may receive text messages related to:
How you opt in. You opt in to receive texts by giving us your mobile number through one of these channels: our booking form, our contact form, becoming a client and providing a number on your service agreement, or calling 407-544-6344 and giving us a callback number. Each of those forms carries its own text-messaging disclosure at the point you enter your number. We do not purchase, rent, or otherwise acquire phone numbers from any third-party list — every number in our system was given to us directly by the person it belongs to.
Consent. By providing your mobile number to us through any of the channels above, you consent to receive text messages from VigilantEye Monitoring at that number for the purposes listed. Consent to receive texts is not a condition of purchasing any service.
Frequency. Message frequency varies based on your account activity — typically a handful of messages around a booking or an active case, not a recurring campaign. Message and data rates may apply.
Opt out. Reply STOP to any text at any time to stop receiving messages — you'll get one final confirmation text. Reply START to resume. Reply HELP, or contact us at 407-544-6344 or info@vigilanteyemonitoring.com, for help at any time.
No sharing for marketing. No mobile information — including your phone number, opt-in status, or consent — is shared with any third party or affiliate for their own marketing or promotional purposes. This text messaging originator opt-in data and consent is excluded from all other data-sharing categories described in Section 4 and is never shared with any third party for any purpose other than sending you the messages described above through our messaging provider, Dialpad. Carriers are not liable for delayed or undelivered messages.
All card payments are processed by Stripe, a payment processor certified to PCI DSS Level 1 — the highest level of certification in the payments industry. Card numbers are entered directly into Stripe's secure systems; VigilantEye Monitoring's own systems never receive, process, or store your full card number.
We limit access to monitoring and case data to staff who need it to do their jobs, require every employee and subcontractor to sign confidentiality and safety acknowledgments before working on client sites (see our Trust & Transparency page), and use encrypted connections and access-controlled systems to store and transmit data. No system is perfectly secure, and we can't guarantee absolute security, but we take these obligations seriously.
Our services are directed at businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will remove it.
We may update this policy as our services or legal obligations change. We'll update the "Last updated" date above, and post material changes on this page.
VigilantEye Monitoring LLC — Orlando, FL 32809
407-544-6344 · info@vigilanteyemonitoring.com