VigilantEye MONITORING
Monitoring center staffed 24/7

Someone is on your camera before they are on your property.

AI classifies the event, a licensed operator verifies it, and a real voice comes over your site speakers while it is still happening. Most incidents end there — before police, before paperwork, before loss.

100+
Locations monitored
98%
Incident prevention
99%
Client satisfaction
<24h
Typical service call
How it works

Detect, verify, intervene

Three steps, one of which is a human being. That middle step is why our clients stop getting 3 a.m. calls about raccoons and start getting calls that matter.

STEP 01 — DETECT
The camera classifies
Person, vehicle, or animal, with a confidence score. Loitering timers and crowd density run on the same feed. Weather and wildlife never leave the site.
STEP 02 — VERIFY
An operator looks
A licensed operator in our monitoring center pulls the triggering frame and decides. Nothing is dispatched, and nobody is woken, on an algorithm's word alone.
STEP 03 — INTERVENE
A voice on site
Talk-down over your speakers, naming what the person is doing and where they are standing. Police and your contacts follow only if it continues.
02:14:07  CAM 07 NE YARD
PERSON 0.97  /  LOITER 41s  /  PLATE 8KRC229
OPERATOR VERIFIED — TALK-DOWN 02:14:31
Services

Six ways we work with you

Monitor what you own, build what you need, service what breaks, turn footage into evidence after the fact, cover an event from the air, and find the losses that come from inside.

01
Remote monitoring
AI detection with live operator talk-down, gate access control, and video concierge.
MONITORING SERVICES →
02
Recognition & analytics
License plate and facial recognition, people counting, dwell time, and customer heat maps.
MONITORING SERVICES →
03
Install & service
Design, installation, repair, structured cabling, and scheduled maintenance. Certified technicians.
BOOK A CALL →
04
CrimeSave
Incident video reviewed, validated, and packaged as a timestamped case report for insurers and courts.
CRIMESAVE →
05
Innerwatch
Internal investigations. Register manipulation, shrink, and time fraud documented for HR and the courtroom.
INNERWATCH →
06
Highwatch
Aerial event awareness. RGB and thermal over concerts, festivals, and sporting events — crowd density, perimeter, and parking, live to your command post.
HIGHWATCH →
Who we protect

Sites with something worth taking

Commercial property
Lobbies, garages, loading docks, after-hours perimeters.
Retail & restaurants
Shoplifting, register disputes, back-door theft, dwell analytics.
Construction yards
Copper, fuel, and equipment theft on unlit, unfenced ground.
Fuel & convenience
Forecourt incidents, drive-offs, and plate capture at the pump.
Enterprise security
Overflow coverage and after-hours eyes for in-house teams.
Residential
Single homes and gated communities, install and service included.
MULTI-PROPERTY CLIENT

“Antonio is hands-on with the projects and is continuously communicating with us and is always ready to assist. We have been hiring him for most of the properties we have across FL.”

PALM EROS PROPERTIES
RESIDENTIAL SERVICE CALL

“Home visit took place less than 24 hours from initial contact. All communication was prompt and courteous. Highly recommend and would definitely employ again.”

DIANE L. — VIA THUMBTACK

Send us your camera list. We will tell you what we can already monitor.

No sales visit required for the first answer. Most existing IP systems connect to our station without new hardware.

Call 407-544-6344
About

A monitoring company run by people who install the cameras.

VigilantEye Monitoring LLC watches property that other people gave up on watching. We started in the field — pulling cable, mounting cameras, fixing what other integrators left behind — and built the monitoring station second. That order matters: we know what a badly aimed camera does to a detection model, because we have re-aimed a few thousand of them.

Mission

Fewer alerts. Better ones.

A surveillance system that cries wolf gets ignored, and an ignored system is worse than no system — it is a monthly bill that buys a false sense of coverage. Our job is to make every notification you receive worth reading.

That means tuning detection to the site rather than the sales sheet, putting a licensed operator between the model and your phone, and writing reports a claims adjuster or a prosecutor can actually use.

How we operate

HUMAN IN THE LOOP
No dispatch, no client call, and no police contact happens on an automated trigger. An operator sees it first, every time.
EVIDENCE FIRST
Every event is retained with its triggering frame, timestamp, and the operator's action, so it holds up later.
HARDWARE AGNOSTIC
Authorized for Reolink, Lorex, Luminys, and Qolsys, but we will assess whatever you already own before quoting anything new.
PRIVACY DISCIPLINE
Recognition runs against watchlists you define, on property you control, with retention limits set in your agreement.
Authorized dealer & integrator
REOLINK
LOREX
LUMINYS
QOLSYS
ICR
Monitoring services

Your cameras, watched by people who can talk back.

Detection runs on your existing IP cameras. Verification runs through a real person at our monitoring center. Intervention happens over your speakers within seconds of an operator confirming what they see.

Detection

What the model looks for

Every rule below is tuned per camera during commissioning — a loading dock at 2 a.m. and a lobby at noon do not get the same thresholds.

Person / vehicle / animal
Classification with a confidence score attached to every event.
Loitering
Dwell timers by zone. Someone standing still where nobody should stand still.
Crowd density
Group formation and occupancy thresholds for lots, forecourts, and entrances.
Perimeter crossing
Line and area breach on fence lines, gates, and roof access.
License plate
Plate capture and watchlist matching at entrances and pumps.
Facial recognition
Matching against watchlists you define, on property you control.
Response

What the operator does

TALK-DOWN
Live voice deterrence
The operator describes the person, their clothing, and their exact position over your site speakers. Most people leave inside thirty seconds.
ESCALATION
Police and your contacts
Dispatch is called with a verified, human-witnessed description — not an alarm code. Your call list follows the order you set.
GATE ACCESS
Remote entry control
Deliveries, contractors, and after-hours staff verified on camera and let in without anyone driving to the site.
CONCIERGE
Remote video front desk
Two-way video reception for hotels, gated communities, and unmanned lobbies overnight.
Analytics

The same cameras, doing a second job

Security hardware you already pay for can tell you how the floor is used. Retail and hospitality clients use this to schedule staff and lay out product.

People counting
Entries and exits by hour, door, and day.
Customer heat maps
Where people stop, and where they never walk.
Dwell time
Queue length and time-at-fixture by zone.
Queue and flow
Line length, bottlenecks, and traffic by hour of day.

Most existing IP systems connect without new hardware.

Send a camera list and a couple of screenshots. We will tell you what can be monitored today and what needs replacing — before a truck rolls.

Email your camera list
CrimeSave
Incident evidence service  ·  by VigilantEye Monitoring

You already have the footage. We turn it into a case.

A tenant reports a break-in. A manager reports a shoplifter. Someone dumps a mattress in your lot at 4 a.m. CrimeSave reviews your existing recordings, validates what happened, and delivers a timestamped evidence package your insurer, attorney, or the police can actually use.

How a case moves

Report to evidence package

01 — REPORT
Someone files it
Tenants, staff, or managers use the online form or the 24/7 toll-free hotline. No app, no login required to report.
02 — REVIEW
We watch the tape
Our analysts pull the window around the reported time across every relevant camera and find the incident.
03 — VALIDATE
Confirmed or not
A written finding either way. A disproved claim is worth as much to you as a proved one.
04 — PACKAGE
Case report delivered
Timestamped clips, stills, and a written report in your secure web portal. Ready for a claim or a filing.
Who uses it

Built for people who get reports they cannot verify

CrimeSave does not need our monitoring contract. If you own cameras and a recorder, we can run cases on them.

Property managers
Car break-ins, illegal dumping, package theft, vandalism, and tenant disputes — documented instead of argued about.
Retail & loss prevention
Shoplifting reviews packaged for prosecution, plus repeat-offender identification across your locations.
Fleet & yard operators
Fuel theft, equipment walk-offs, and lot damage claims resolved with footage rather than guesswork.
Plans

Priced by how often you need a case

FOR PROPERTIES
$99 /month
+ $100 setup  ·  12-month term  ·  30-day trial
1–10 incident reviews per month Video validation of reported incidents 60-day video retention and storage Evidence gathering and case report Secure web portal for documents and video Online form + 24/7 toll-free hotline Notice signage available for an added fee
Start free trial
FOR RETAIL
HIGHEST VOLUME
$299 /month
+ $100 setup  ·  12-month term  ·  30-day trial
20 incident reviews per month Video validation of shoplifting incidents 90-day video retention and storage Evidence gathering and case report Secure web portal for documents and video Online form + 24/7 toll-free hotline Notice signage available for an added fee
Start free trial
Higher volume, multiple sites, or a case backlog to clear? We quote custom review blocks.
Talk to us
Innerwatch
Internal Investigations

The losses that hurt most walk in with a key.

Register manipulation, sweethearting, inventory theft, time fraud, vendor kickbacks. Innerwatch investigates dishonesty inside the organization — discreetly, usually while the subject is still on shift — and hands you a case file that survives an HR hearing and a courtroom.

What we investigate

Six kinds of internal loss

Every engagement ends the same way: a written case file with timestamped exhibits, a chain of custody, and a finding of substantiated, not substantiated, or inconclusive.

POS & register review
Voids, refunds, no-sales, and discounts matched frame by frame against till video.
Inventory & shrink
Back-door theft, stock walk-offs, and delivery discrepancies traced to shift, door, and person.
Time & attendance fraud
Buddy punching, ghost shifts, and off-site clock-ins reconciled against door and camera records.
Covert placement
Temporary covert cameras installed and removed without site staff knowing, on a documented chain of custody.
Interview support
Exhibit packs built for the HR conversation, plus an investigator in the room if you want one.
Vendor & procurement
Kickbacks, short deliveries, and collusion between staff and suppliers, documented across sites.
How a case runs

Quiet from first call to final file

01 — SCOPE
A conversation off site
What you suspect, who knows you are asking, and what outcome you need. Written scope before anything begins.
02 — COLLECT
Records and video
Exception reports, door logs, and existing footage reviewed remotely. Covert placement only if the scope calls for it.
03 — DOCUMENT
Exhibits, not opinions
Numbered exhibits with times, amounts, and camera IDs. We never write “caught” or “guilty” — only what the record shows.
04 — HAND OVER
Your decision, our file
Substantiated, not substantiated, or inconclusive. What happens next is yours to decide — we never recommend discipline.
CONFIDENTIALITY
No branded vehicles, no uniforms, no site signage. Invoices carry a neutral line item on request. Licensed investigators, lawful methods only — anything else makes the findings worthless and the exposure yours.
Investigation rates

Retainer plus hours. Never by outcome.

CASE RETAINER
$2,500
Opens a case. Covers scoping, the first 12 investigator hours, and the case file.
INVESTIGATOR HOUR
$165
Beyond the retainer, in quarter-hour increments against a written scope.
COVERT PLACEMENT
$850
Per placement, install and removal. Equipment rental included for 30 days.
STANDING PROGRAM
$1,900 /mo
Continuous exception-report review across up to 10 locations. The version that finds things early.
Existing VigilantEye Monitoring clients: retainer reduced to $1,900, since your footage is already on our station and no integration work is needed.
CLIENT RATE
Innerwatch — a VigilantEye Monitoring LLC company
Highwatch
Aerial event awareness  ·  by VigilantEye Monitoring

Twenty thousand people. One view that sees all of them.

RGB and thermal aerial coverage for concerts, festivals, sporting events, and parades. Crowd density, perimeter integrity, parking flow, and lost-person searches — streamed live to your command post and to our monitoring center at the same time.

PART 107 CERTIFIED PILOTS AIRSPACE AUTHORIZATION FILED RGB + THERMAL
What we watch for

Six things a ground team cannot see

Highwatch reads density and movement, not individuals. No facial recognition is used over a crowd — that distinction matters legally and we hold to it.

Crowd density
Density and flow at gates, stages, and bars, relayed before a bottleneck becomes an incident report.
Perimeter integrity
Gate-crashers, unmanned entry points, and after-dark approaches picked up on thermal.
Lost person search
Thermal sweep of the search area while ground teams are still being briefed. Minutes, not hours.
Parking & traffic
Lot fill rates and road backup, so you redirect before the queue reaches the highway.
Medical assist
Overhead view of the fastest path through a packed field to a person on the ground.
After-action record
Flight log, timestamped footage, and a written summary for your insurer and next year’s plan.
Flight rates

Priced by flight day, never by camera

HALF DAY / 4H
$1,450
One aircraft, pilot and visual observer, live feed to your command post.
FULL DAY / 8H
$2,600
Includes battery swaps, after-action flight log, and footage handover.
SECOND AIRCRAFT
+$950
Per day, with its own pilot. Required for continuous coverage past six hours.
SURVEY & FILING
$450
Site survey, airspace authorization, and flight plan. Book 10 days out minimum.
ADDITIONAL HOURS
$395 per hour beyond the booked block, in half-hour increments.
MULTI-DAY FESTIVAL
−15% from day three. Survey and filing charged once, not per day.
WEATHER SCRUB
If we cannot legally fly, you owe survey and filing only. Everything else refunded.
BEFORE YOU BOOK
Every proposal is written subject to airspace authorization. In controlled airspace that filing takes time — give us ten days and we will have it in hand before your first gate opens.
Rates shown exclude applicable sales tax.
Highwatch — a VigilantEye Monitoring LLC company
Plans & pricing

Priced per camera. Published, not negotiated.

Every rate on this page is real. Volume discounts are published too, so you can work out your own number before you call us. For comparison, a single on-site guard post runs $3,000–5,000 a month.

Monitoring

Three levels of coverage

AFTER HOURS
Perimeter Watch
$59 / camera / mo
Closed-hours coverage for sites that empty out at night.
Scheduled arm / disarm windows Person and vehicle classification Live operator talk-down Police and contact escalation Monthly event summary
36-MONTH TERM · 30-DAY RETENTION
MOST CHOSEN
24/7
Full Watch
$109 / camera / mo
Round-the-clock detection and verification, business hours included.
Everything in Perimeter Watch Loitering and crowd density rules Remote gate access control Video concierge windows Quarterly detection re-tuning
36-MONTH TERM · 60-DAY RETENTION
MULTI-SITE
Recognition
$179 / camera / mo
For portfolios that need identity and analytics, not just alerts.
Everything in Full Watch License plate recognition Facial recognition on your watchlists People counting and heat maps Named account manager
36-MONTH TERM · 90-DAY RETENTION
VOLUME DISCOUNT
1–8 cameraslist
9–20 cameras−10%
21–50 cameras−18%
51+ cameras−25%
TERM
36 monthlist
12 month+15%
Month to month+35%
Annual escalator3%
ONE-TIME & ADD-ONS
Onboarding$95 / camera
Site minimum$299 / mo
Extra 30-day retention+$8 / camera
Maintenance plan$18 / camera
NO CHARGE
Site assessment and walk-through Compatibility check on cameras you already own Detection tuning for the first 30 days Quarterly re-tuning on Full Watch and above
INSTALLATION & SERVICE
Service call, first hour$145
Additional hours$115 / hr
Camera install, standard$135 / camera
Camera install, lift or conduit$185 / camera
Structured cabling$2.75 / ft
After-hours or weekend1.5× labor
HIGHWATCH — AERIAL EVENT AWARENESS
RGB and thermal aerial coverage for concerts, festivals, sporting events, and parades. Crowd density, perimeter, and parking fed live to your command post and ours. Part 107 certified pilots.
Half day, up to 4 hours$1,450
Full day, up to 8 hours$2,600
Additional hours$395 / hr
Second aircraft and pilot+$950 / day
Site survey and airspace filing$450
Part 107 certified pilots. Airspace authorization required for controlled airspace — book at least 10 days out.

CrimeSave — fixed price

FOR PROPERTIES
$99 /mo
1–10 reviews per month, 60-day retention, hotline and portal included.
+ $100 SETUP · 30-DAY TRIAL
FOR RETAIL
$299 /mo
20 reviews per month, 90-day retention, shoplifting case packaging.
+ $100 SETUP · 30-DAY TRIAL
CUSTOM
Quote
Multi-site portfolios, higher review volume, or clearing an existing backlog.
TALK TO US →

Innerwatch — investigation rates

CASE RETAINER
$2,500
Scoping, first 12 investigator hours, and the case file.
INVESTIGATOR HOUR
$165
Beyond the retainer, quarter-hour increments.
COVERT PLACEMENT
$850
Install and removal, 30 days of equipment included.
STANDING PROGRAM
$1,900 /mo
Continuous exception review, up to 10 locations.
Monitoring clients pay a reduced $1,900 retainer — your footage is already on our station, so there is no integration work.
CLIENT RATE
Innerwatch — a VigilantEye Monitoring LLC company
Installation & service

We still climb the ladder.

Certified technicians design, install, repair, and maintain surveillance and alarm systems — whether we monitor them or not. Most residential service calls are on site within 24 hours of first contact.

New systems

Survey to commissioning

01
Site survey
Sight lines, lighting, power, and network walked in person.
02
Design & quote
Camera plan with counts, models, and cabling routes before you commit.
03
Install
Mounting, structured cabling, labeling, and recorder configuration.
04
Train
Your staff walked through playback, export, and day-to-day use.
05
Maintain
Scheduled cleaning, re-aiming, firmware, and diagnostics.
REPAIR & MAINTENANCE
Fixing what someone else installed is most of our week.
Damaged CCTV repair IP hardware setup Lens cleaning Camera repositioning Structured cabling Cable runs & rewiring Troubleshooting System diagnostics Labeling & documentation Alarm panel service
ALREADY OWN CAMERAS?
We check compatibility before we quote hardware.
Plenty of systems we are asked to replace do not need replacing — they need re-aiming, a firmware update, and a route to our monitoring station. We will tell you that even though it is the smaller invoice.
REOLINK LOREX LUMINYS QOLSYS ICR
Book a visit

Pick a service, pick a time.

Assessments and consults are free. Repair calls take a deposit that comes straight off the final invoice. You will get a confirmation and a technician name by email.

STEP 01 — WHAT DO YOU NEED?
STEP 02 — PICK A DAY
STEP 03 — PICK A WINDOW
Times are arrival windows, not exact appointments. Your technician calls 30 minutes ahead.
YOUR BOOKING
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STEP 04 — YOUR DETAILS
REQUEST RECEIVED
We have your details and the slot you picked. Confirmation comes by phone or email within one business day.
NOT SENT
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We confirm by phone or email within one business day. Repair deposits are taken at confirmation, not here.
SERVICE AREA
Monitoring anywhere your cameras reach the network. Installation and service in-house across Central Florida, partner integrators beyond it. Monitoring reaches wherever we are licensed to operate.
RESPONSE
Most residential service calls are on site inside 24 hours of first contact.
NEED IT NOW?
Call 407-544-6344 instead of booking online.
Portfolio

Sites we watch, work we have done.

Client names appear here only with written permission. Everything else is described without identifying the property.

PHOTO — FORECOURT INSTALL
FUEL RETAIL — LUNA FUELS
Forecourt coverage with plate capture
Pump-lane cameras positioned for plate legibility at speed, tied into after-hours talk-down on the lot and store perimeter.
PHOTO — GARAGE CAMERA RUN
MULTIFAMILY PORTFOLIO — FL
Nine properties, one reporting standard
Rolling installs and service across a statewide portfolio, with CrimeSave handling tenant incident reports at every site.
PHOTO — YARD PERIMETER
CONSTRUCTION YARD
Unlit ground, no fence, no losses
Temporary pole-mounted cameras with loitering rules and nightly talk-down on an active site with equipment stored outdoors.
PHOTO — RESIDENTIAL SERVICE CALL
RESIDENTIAL
Same-week repair on an inherited system
Diagnosed, re-cabled, and reconfigured a system installed by a previous contractor. On site inside 24 hours of the first call.
Drop your own install photos into the four slots above — real work beats stock photography on every one of these cards.
PLACEHOLDER
Contact

Tell us what you are trying to stop.

SEND A MESSAGE
WHAT DO YOU NEED?
MESSAGE SENT
Thanks — we have it. Expect a reply within one business day, or call 407‑544‑6344 if it is urgent.
NOT SENT
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We reply within one business day. Nothing is shared outside VigilantEye Monitoring.
OPERATIONS & SALES
407‑544‑6344
Main office, operations, customer service.
CRIMESAVE HOTLINE
1‑855‑493‑0911
24/7 toll-free incident reporting for tenants and staff.
info@crimesave.com
Orlando, FL 32809
Monitored by real people, every night
FASTEST ROUTE TO A QUOTE
Email a camera list and two or three screenshots of your recorder. We can usually answer compatibility the same day.